ezro.bot ezro.bot

Always-on receptionist for your dry cleaner.

ezro.bot answers every call and text in your store's voice. Real orders, real prices, real pickup slots — straight from your POS. Hands off to you only when it matters.

Your team gets back to the counter and the cleaning. Customers get faster answers and a happier experience.

Start onboarding How it works

What ezro.bot does

Phone
Picks up every call

Answers in your store's voice. Looks up order status, prices, and pickup slots live from your POS.

Text
Answers SMS the same way

Customers can ask any time, day or night. The same persona, same data, same answers as on the phone.

Telegram
Hands off when it matters

Complaints, refunds, anything that needs your judgement land in a Human Inbox in Telegram. You stay in control.

What customers can ask

  • "Is my order ready?"
  • "How much is a shirt?"
  • "Can someone pick up my clothes?"
  • "What time are you open?"
  • "Do you do alterations?"
  • "Can I update my pickup address?"
  • "What do I owe at pickup?"
  • "Can you text me when it is ready?"
  • "Can I schedule my pickup for Monday between 9 a.m. and 12 p.m.?"
  • "Can I change my pickup window?"
  • "When is my order due back?"
  • "I lost my ticket — can you look me up by phone?"
  • "Can someone else pick up my order?"
  • "What dry cleaning methods do you use?"
  • "Can I talk to a person?"

ezro.bot answers from your live POS. Never guesses. When it does not know, it asks you.

You stay in control

Draft, then approve

For anything outside live data — pricing nuance, store policy, callbacks — ezro.bot drafts a reply in your voice. Nothing goes to the customer until you say ok.

No new app

Operations live in Telegram. Cases land in a short Human Inbox. Conversation feeds mirror every customer message. You read it on your phone.

How onboarding works

Step 1
Sign up & connect Telegram
Tell us about your shop. Connect Telegram so we can stay in touch through setup and beyond.
Step 2
Plug in your POS
Provide your POS credentials (SMRT supported today). We test the connection before going live.
Step 3
Go live
Test on a private number, then flip the switch on your store line. Most stores are live in a few hours.

Ready to stop missing calls?

A flat monthly subscription per store. We provision the assistant, phone routing, and integrations. You bring your POS credentials and a Telegram channel.

Start onboarding